Disclosure Policy

• If you believe you’ve discovered a potential vulnerability, please let us know by contacting us at security@shuttlerock.com. A member of the Shuttlerock team will acknowledge your request within 4 weeks.

• Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within 2 months of disclosure. 

• Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Shuttlerock service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

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Exclusions  
While researching, we’d like you to refrain from: 
 

• Distributed Denial of Service (DDoS) 

• Spamming 

• Social engineering or phishing of Shuttlerock employees or contractors

• Any attacks against Shuttlerock’s physical property or data centres
   

Thank you for helping to keep Shuttlerock and our users safe!  

 

Changes  
We may revise these guidelines from time to time.
The most current version of the guidelines will be available at www.shuttlerock.com/responsible-disclosure-policy.  

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Contact  

Shuttlerock is always open to feedback, questions, and suggestions.
If you would like to talk to us, please feel free to email us at security@shuttlerock.com. 

Responsibility  
It is the Chief Technology Officer's responsibility to see this policy is enforced.